We often use the system to trigger Emails, SMS, and Whatsapp to the leads, applications, or raw data present in the system, and Hence, the need arises to check its consumption and credits left too.
Here we will demonstrate how to check the above-mentioned parameters in communication performance.
1. Navigate to Marketing > Communication performance.
2. A Filter option will be visible at the top right corner of the screen.
Different "Filters" are available: You might just select your institution to get a list of all the communication that was triggered by the system. You may further apply the filters to look for specific communication.
3. After selecting your institutions and desired filters, once you click on "Apply", the following page appears.
To check the consumption of email, SMS, or WhatsApp credits. You may click on the icons on top of the screen as shown below.
This will give you the total billable count, the total cost of the credits, credits consumed and credits left.
SMS Allocated - Count of SMS available in your account
SMS Consumed - Count of SMS which you have utilized
SMS Expense - Amount you have spent on SMS TopUps till date
Similarly, you can check for Email and WhatsApp.