If you are facing the same or similar queries from the applicants, it can be parked as a FAQ for future references. By this students will get prompt assistance
HOW TO CREATE FAQ
1, We need to, go to query manager >manage FAQs
2. Here click on the option in the right top corner to "Add New FAQ"
Select College: Select Name of your college
Question: Enter the question that need to be added in FAQ
Category: under which category it lies (e.g.- form correction, eligibility criteria etc)
Description: the content that needs to be communicated is the description (Answer to the FAQ)
Status: Choose the status of FAQ
Active - Enabled on applicant dashboard
Inactive- Not Enabled on applicant Dashboard
When you are replying a query from the query manager then you get a option on that page , publish to FAQ . On clicking it, the answer get into FAQ . Fill all the details mentioned above and FAQ is ready.
HOW TO MANAGE FAQs
Query manager >manage FAQs
You can Edit any FAQ by clicking on the action button with respect to your FAQ.