NoPaperForms provides the institute with a Centralized Query Handling Platform for multi-channel support to leads and applicants via call, email, SMS because an unanswered query can cause you an application or even worst, an enrollment.
Note: Contact email@example.com to get this enabled for your institute
Centralized Query Handling Platform
Track the number of queries generated, queries attended, queries resolved, queries escalated, etc. with the date and time for each action. Complete payment dispute resolutions and reconciliation to ensure error-free and smooth application processing.
Smart Ticketing system to auto-assign queries. Notify the respective staff to address grievances effectively and timely. Categorize queries as General/Admission/Technical query etc. for auto-assignment.
Measure the quality of resolution provided by the concerned staff on the basis of the feedback provided directly by the applicant. Here feedback is meant that any issue or any problem which is being faced by the applicant and he/she needs clarity over a point gives feedback.
This is how a query is been shown in the applicant's dashboard and in my queries the applicant can raise a query that will be further replicated in QMS within the system.
How does the QMS look for a Counsellor/College Staff?
You can access QMS by navigating to Query Manager > Manage Applicant Queries.
To know more details about the query manager click: Query Manager and its Filters