Navigate to Query Manager> Manage Applicant Queries.
Click on Filter Tab and choose suitable filters using email id, query id, and phone number. Note: You can also filter queries depending on their status (Open, In progress, Closed) or category.
Click on the Ticket Id of the query you want to address, and a separate tab for that particular query will open.
We also have the view of the applicant activity (the above picture) which shows all the details so that accordingly we can customize the reply. by the view we can also track each and every details of applicant activity which also helps in customization of reply.
After typing the answer to the query in the text field click on the drop-down the bottom and choose between In Progress or Close.
i. If you choose In Progress the query won't be closed and the communication can be extended in the same thread. ii. If you choose Close the query will be closed with the reply.
Answer the query in an appropriate manner and click on Send Tab.
we also have FAQ's which can be created from the system to avoid extra time. Query Manager> Manage FAQ's.